Shipping Policy

Last Updated: August 29, 2026

Fibblewick creates personalised products individually for each customer. Orders therefore require production time in addition to shipping time.

Where We Ship

Fibblewick serves customers in multiple countries worldwide. Available destinations are determined by our production, fulfilment, payment, and shipping network and will be available or confirmed during checkout.

Print-on-Demand Fulfilment

Fibblewick works with third-party print-on-demand production partners located in multiple countries. Depending on your delivery address, product availability, and production capacity, your order may be printed and shipped from a facility in your country or another regional production facility.

Production Time

Production normally takes approximately 3–5 business days after your order and payment have been successfully confirmed.

Delivery Time

Shipping begins after production is complete. Transit time varies depending on delivery destination, production location, carrier, shipping service, customs processing, and circumstances outside our reasonable control.

Unless a different delivery timeframe is expressly stated before purchase, we aim to deliver your order within 30 days of order confirmation.

If we become aware that we cannot deliver your order within the applicable timeframe, we will contact you and provide any options required by applicable law, which may include agreeing to a revised delivery date or cancelling the affected order for a refund.

Shipping Charges

Applicable shipping charges will be displayed during checkout before you submit your order.

Tracking

Where tracking is available, tracking information will be sent to the email address associated with your order after shipment.

Delays

Production or delivery may occasionally be delayed because of high order volume, production issues, carrier disruption, customs processing, severe weather, public holidays, natural disasters, or other circumstances outside our reasonable control.

Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other government-imposed fees. Where these amounts are not collected by us at checkout, the recipient may be responsible for paying them.

Address Accuracy

You are responsible for providing a complete and accurate shipping address. Contact us immediately if you discover an address error.

Lost Shipments

If your order has not arrived within a reasonable period after its expected delivery date, contact fibblewick@gmail.com with your order number.

Packages Marked Delivered

If tracking indicates delivery but you cannot locate the package, first check the delivery location, household or building members, neighbours where appropriate, and carrier information. If it still cannot be located, contact us.

Damaged Products

If your product arrives damaged, photograph the product and packaging and contact fibblewick@gmail.com.

Contact

Fibblewick / 合同会社 Could up 5F, FPG Links Jinnan 1-11-4 Jinnan Shibuya-ku, Tokyo 150-0041 Japan Telephone: +81 80 6268 9526 Email: fibblewick@gmail.com